# Vela Free Community Support Tools

Vela's free community support tools help teams understand support demand in Discord and Telegram before they choose a support workflow.

## Community Support Audit

- URL: https://vela.cx/en/free-tools/community-support-audit
- Input: Telegram or Discord JSON export
- Output: question volume, response coverage, first-response patterns, recurring topics, channel load, peak hours, and after-hours demand
- Best for: community-led SaaS, developer tools, open-source projects, and membership communities

## Community Support ROI Calculator

- URL: https://vela.cx/en/free-tools/support-roi-calculator
- Input: question volume, handling time, team cost, and expected coverage improvement
- Output: estimated hours and support capacity tied up in repetitive community questions
- Best for: teams building a business case for community support automation

## Why use these tools?

They turn real community conversation data into a clear baseline and a practical next step. Use the findings to document recurring answers, improve coverage during busy hours, or evaluate Vela for automated support with human handoff.

## Related Vela resources

- Product overview: https://vela.cx/en
- Community-first support: https://vela.cx/en/communities
- Pricing: https://vela.cx/en/pricing