Zendesk AI agent
Slash your Zendesk queue. Vela drafts replies and deflects tickets using your existing knowledge. Notion docs, PDFs, past tickets, or a voice recording.
Your Zendesk queue is full of the same tickets. Password resets. Order status. How-to guides. Your agents spend hours typing replies that already exist somewhere in your company.
Connect Vela to Zendesk. It reads every incoming ticket, searches your knowledge sources for the answer, and drafts a reply or deflects the ticket. Your agents review, approve, and focus on tickets that need a human.
For community-driven projects:
Running a Zendesk for your community or open-source project? You get the same repetitive tickets. "How do I connect," "where do I find X," "is this compatible with Y." Vela handles them from your docs, past tickets, or a voice recording of your team explaining common solutions.
- New ticket comes in. "Where's my order?"
- Vela drafts a reply with tracking info from your docs.
- Your agent clicks Approve.
- Complex tickets arrive with an AI briefing attached.
Train from:
- Your Notion docs
- Your PDFs and product manuals
- Your past Zendesk ticket history
- Your YouTube tutorial videos
- A voice recording of your team describing common fixes
Your existing workflow doesn't change. Vela fits into Zendesk.