Turn your docs and proven community answers into an AI support agent for Discord, Slack, and Telegram. Handle repeat questions in-channel, manage every conversation in one inbox, and hand complex issues to your team with full context.
Community Support Online
The best community support starts with answers your team has already written.
Connect docs, Notion, past tickets, and the best replies from Discord or Telegram. Vela keeps that knowledge usable and answers recurring questions in the channels where your users already gather.
Connect product docs, release notes, and help content so answers stay close to the source.
Connect Notion pages. Any edits or additions sync to Vela automatically, keeping its knowledge fresh.
Upload PDFs, Word documents, or spreadsheets and Vela extracts all the content to answer customer queries.
Turn setup videos and walkthroughs into searchable answers for your community.
Record a quick explanation and turn hard-won team context into reusable support knowledge.
Import past support conversations and teach Vela from the questions and answers that repeat.
Deploy Vela in Discord, Slack, Telegram, Zendesk, and web chat. Answer repeat questions in-channel, watch every conversation from one inbox, and step in without losing context.
Keep your ticket workflow while Vela handles repeatable questions and preserves context.
Offer the same trusted answers to visitors who prefer your website.
Answer member questions inside Telegram and review the conversation from Vela's inbox.
Give your Discord community reliable answers when moderators are not available.
Support customers and partners directly inside shared Slack channels.
Meta and email channels are planned after their official integrations are ready.
Vela handles the repeatable questions and flags the conversations that need judgment. Your team receives the full thread in one inbox and can take over without making the member repeat anything.
Let members ask questions in the language they are most comfortable using. Vela detects the language and responds from the same approved community knowledge.
Bring in your docs, Notion pages, tutorials, and proven support conversations. Vela organizes the material your team already trusts.
Define your voice, priorities, and handoff rules. Choose which questions Vela can answer and which ones should wait for your team.
Connect Discord, Slack, Telegram, Zendesk, or web chat. Vela answers in-channel while your team keeps visibility from one inbox.
Connect trusted product knowledge, answer a real member question, and see how Vela hands an exception to your team.
Choose your preferred method to train your AI agent with your content.
PDF, DOC, TXT files
Documentation, blogs, websites
14 days of full access to the plan you choose
Connect real channels and test Vela with your community before your first charge.
Try the complete plan you choose for 14 days. Connect real community channels, train on real knowledge, and measure the value before your first charge.
Starter
billed monthly
For teams handling support across core community channels.
Growth
billed monthly
For high-volume teams that need smarter training and full channel coverage.
Pro
billed monthly
For scaling teams that need more capacity, broader coverage, and hands-on support.
Enterprise
For larger teams with custom security, compliance, onboarding, and procurement requirements.
Everything you need to know about Vela. Can't find the answer you're looking for? Our team is here to help.
