Free community support audit
Find the support gaps hiding in your community
Upload a Telegram or Discord JSON export. Vela calculates response coverage, response time, repeat-topic signals, and peak demand so your team can see where support is getting stuck and what to do next.
Private and practical
What you will learn
- How many question-like messages receive a community response
- Median and slow-tail first-response time
- Recurring topic signals worth documenting or automating
- Peak hours, channel load, and after-hours demand
Your upload stays private and is deleted after processing. Summary reports expire after 30 days.
Export source
How to create a compatible export
Telegram: Telegram: in Telegram Desktop, open Settings → Advanced → Export Telegram data, select the relevant chat, and choose machine-readable JSON.
Discord: Discord: export a channel with DiscordChatExporter in JSON format. You can combine channel exports into one JSON array.
Only upload data you are authorized to process. Remove channels you do not need.