24/7 AI Support Platform

Deliver 24/7 Customer Support.Without Expanding Your Team.

Vela is an AI-powered customer support agent that ingests your existing knowledge base to deliver instant, perfectly on-brand answers 24/7. Connect to 5+ channels to resolve the majority of tickets instantly while automatically routing complex issues to your human team.

70%Ticket Deflection

<3To Go Live

5+Channels Covered

70%Ticket Deflection

<3 minTo Go Live

5+Channels Covered

Files

Blogs

URLs

Videos

Past tickets

Zendesk

Slack

Discord

Widget on your site

The customer service solution your team and customers will love

Knowledge base

Files

Returns_Policy.pdf

Company_Handbook.pdf

Pricing_Sheet.xlsx

Shipping_FAQs.pdf

Internal_SOP.docx

Turn Your Knowledge Base Into a 24/7 AI Support Agent.Zero coding required.

Simply connect Vela to your existing docs, URLs, and historical tickets. Our platform automatically extracts your information to deliver highly accurate, on-brand responses to customer inquiries immediately.

Docs & blogs

Drop a URL or upload a doc and Vela learns from your latest content instantly.

Videos & files

Upload PDFs, DOCX, PPTX, or link a YouTube video. Vela reads and learns from all of it.

Voice notes

Record your voice and Vela transcribes and learns from it. No typing required.

Past tickets

Feed Vela your historical support tickets so it learns from real customer conversations.

Omnichannel AI support. One inbox control.

Deploy your AI agent across all your active channels to automatically resolve tickets instantly. You preserve complete visibility and seamlessly jump into any conversation using our centralized inbox, without ever managing multiple platforms manually.

Zendesk

Automatically draft replies or resolve tickets before they hit your queue.

Website Chat

A sleek, branded widget that lives on your landing page.

Deploy Vela as a Telegram bot and handle support conversations at scale.

Discord

Bring Vela into your Discord server to support your community 24/7.

More coming

Coming Soon

Meta apps (Messenger, Instagram & WhatsApp) and Gmail/Outlook integrations are around the corner.

1Inbox

Zendesk

Widget

Discord

Gmail

Instagram

Messenger

Vela Support

Online

AI speed meets human expertise.

Vela detects when a customer needs specialized support and escalates the conversation in real-time. Your team receives full context and an AI-generated briefing—enabling agents to resolve complex issues 2x faster without asking "How can I help you?" twice.

Launch your autonomous support engine in just 3 steps

Sync Knowledge

Connect your URLs, PDFs, and YouTube transcripts. Vela's Grounded AI engine instantly builds a high-precision knowledge base in seconds—zero manual training or data entry required.

Set the Rules

Define your brand voice and operational guardrails. Configure automated lead collection, ticket prioritization, and human-in-the-loop approvals for high-stakes resolutions.

Agent Settings

Priority Queue

Collect Visitor Data

Autonomous Mode

Launch Everywhere

Deploy on your website with one line of code or connect natively to WhatsApp, Telegram, and Zendesk. Scale your support to 24/7 availability across every customer touchpoint.

See Vela in Action

Transform your support operations in minutes. Import your knowledge base from any source and deploy AI powered support across all channels.

Train your customer support AI agent

Choose your preferred method to train your AI agent with your content.

Upload files

PDF, DOC, TXT files

YouTube

Docs/Blogs/URLs

Documentation, blogs, websites

Try it

Simple pricing for 24/7 Intelligence

Stop burning hours on repetitive support tickets. Deploy a support agent that stays in sync with your brand, handles the routine, and knows exactly when to call for a human.

Annual billing (Save 20%)

Free

/ month

Forever free