Zendesk
Connect Vela to Zendesk to auto-draft replies and resolve support tickets based on priority. Free up your team to focus on high-priority cases.
Click the Configure Zendesk button in the Integrations section of the sidebar.
Name the integration
Give the integration a name, for example "Zendesk Ticket Resolver".
Add your Zendesk subdomain
Log in to your Zendesk account. Your subdomain is the part of the URL before .zendesk.com. For example, if your URL is https://yourcompany.zendesk.com, your subdomain is yourcompany.
Or go to Admin Center > Account > Branding and find your subdomain at the bottom right.
Add your Zendesk admin email
The email address of the Zendesk admin or agent account that owns the API token.
Add your Zendesk API token
Go to Admin Center > Apps and Integrations > API configurations. Check the box to accept the Zendesk Developer Terms, click Allow API token access, and click Save.
Click API tokens from the left sidebar and click Add API token.
Add a description for the API token, click Save, then copy the token and paste it into the Vela Zendesk integration setup.
Set ticket priorities
Your Vela agent is connected to Zendesk and resolves tickets based on priority. All priorities are enabled by default. To limit the agent to specific priorities, select them in the Vela Zendesk integration setup.
