Documentation
Configure Vela, connect support channels, train an AI agent, and manage human handoffs.
Vela answers customer questions from approved knowledge and brings conversations that need judgment to your team.
This documentation covers setup, integration, training, and best practices.
Platform overview
Vela connects to your support channels and uses AI trained on your knowledge base and past conversations to reply with context.
Key capabilities:
- Channel integrations. Connect Telegram, Discord, Slack, Zendesk, and website chat.
- Knowledge base training. Train your AI agent on URLs, documents, Notion pages, YouTube content, voice recordings, and structured data.
- Conversation history import. Upload past chat logs so Vela learns your team's voice and solutions.
- Human handoff. Escalate to human agents with full conversation context.
- Multi-channel inbox. Manage all support conversations from one dashboard.
- Customizable AI behavior. Control tone, response length, and when the AI steps in.
Quick start
Follow these steps to configure your first AI agent:
- Create an account and complete the onboarding flow.
- Create your first agent and configure its persona and channels.
- Train your agent on files, URLs, Notion pages, YouTube videos, or past conversations.
- Integrate your agent with Telegram, Discord, Slack, Zendesk, or your website widget.
Navigating these docs
| Section | What you'll find |
|---|---|
| Getting Started | Installation, first agent setup, and platform walkthrough |
| Integrations | Connect your support channels to Vela |
| Telegram | Bot setup, connection, and conversation history import |
| Discord | Connect your Discord server and configure the bot |
| Slack | App creation, permissions, and workspace installation |
| Zendesk | Ticket integration and AI agent configuration |
| Web Widget | Embed Vela's support widget on your website |
Need help?
Reach out through the contact form or email dan@vela.cx.