Documentation
Deploy, configure, and scale Vela, the AI-native customer support platform built for modern teams.
Vela resolves customer inquiries, learns from your historical conversations, and integrates with the tools your team already uses.
This documentation covers setup, integration, training, and best practices.
Platform overview
Vela connects to your support channels and uses AI trained on your knowledge base and past conversations to reply with context. Every response pulls from your data so customers get consistent support.
Key capabilities:
- Channel integrations. Connect Telegram, Discord, Slack, Zendesk, and custom APIs.
- Knowledge base training. Train your AI agent on URLs, documents, Notion pages, YouTube content, voice recordings, and structured data.
- Conversation history import. Upload past chat logs so Vela learns your team's voice and solutions.
- Real-time handoff. Escalate to human agents with full conversation context.
- Multi-channel inbox. Manage all support conversations from one dashboard.
- Customizable AI behavior. Control tone, response length, and when the AI steps in.
Quick start
Get your first AI agent online in under 10 minutes:
- Create an account and complete the onboarding flow.
- Create your first agent and configure its persona and channels.
- Train your agent on files, URLs, Notion pages, YouTube videos, or past conversations.
- Integrate your agent with Telegram, Discord, Slack, Zendesk, or your website widget.
Navigating these docs
| Section | What you'll find |
|---|---|
| Getting Started | Installation, first agent setup, and platform walkthrough |
| Integrations | Connect your support channels to Vela |
| Telegram | Bot setup, connection, and conversation history import |
| Discord | Connect your Discord server and configure the bot |
| Slack | App creation, permissions, and workspace installation |
| Zendesk | Ticket integration and AI agent configuration |
| Web Widget | Embed Vela's support widget on your website |
Need help?
Reach out through the contact form or email dan@vela.cx.