Train your support bot on past tickets
Train Vela support bots on your past Zendesk tickets, Slack history, and Discord logs. Turn resolved customer questions into accurate answers.
Every ticket your team has ever closed contains an answer to a future question. Those answers are sitting in Zendesk, Discord threads, Slack DMs, and Telegram chats. New customers ask the same things, and your team retypes the same replies.
Export your conversation history. Upload it to Vela. Your support bot learns from every past answer your team has given.
- Customer asks "How do I reset my 2FA?"
- Your bot finds the exact same question from last month's ticket
- Customer gets the same answer your team gave
- Your team never touches that ticket
For community-driven projects:
Running a Discord or Telegram community? You've answered the same questions hundreds of times in your chat history. Export those conversations, upload them to Vela, and your bot takes over the repetitive answers. Your mods focus on the hard stuff.
Works with:
- Zendesk ticket exports (CSV)
- Discord channel exports (JSON)
- Slack conversation exports
- Telegram chat exports
- Any CSV or JSON format
Your team has already done the hard work of figuring out the right answers. Stop repeating yourselves.