Your med spa is losing clients between visits
Vela is an AI agent that answers questions, confirms bookings, and sends follow-ups — inside SMS, Instagram DMs, WhatsApp, and your website. No software to learn. No ticket system.
Why community management is broken.
A client texts asking about pricing for laser resurfacing. You are mid-treatment. By the time you reply, she has booked somewhere else. Med spas operate on thin margins — the average practice spends $350 to acquire a single new client, and 68% of first-time clients never return for a second visit. The gap between inquiry and response is where revenue goes to die.
Staff spend hours a day on the same four questions: what treatments cost, how long recovery takes, whether insurance covers it, when the next appointment is available. That time comes out of treatment time, sales time, or sleep. You cannot hire enough front desk staff to catch every message across SMS, Instagram, WhatsApp, and your website.
Enter Vela.
Vela handles the front desk work your team does not have time for.
Answers client questions instantly
pricing, recovery time, treatment details — on SMS, Instagram, WhatsApp, and your site
Confirms and follows up on bookings
automated reminders cut no-shows by up to 40%, keeping your calendar full
Works while your team treats
no one answers DMs at 10 PM. Vela does, and books the consult
Built for where conversation happens.
Most med spa software adds another dashboard to check. Vela lives inside the channels your clients already use — text messages, Instagram, WhatsApp. The same places they ask their friends for recommendations. You do not install new tools. You connect your channels, and Vela handles the questions.