Updates

Trainingsmethoden, kanaalintegraties en verbeteringen voor uw Vela-ondersteuningsstack.

about 1 month ago

Fixed bugs and improved microservice performance.

3 months ago

Added support for 70+ languages. Vela automatically detects the language of incoming messages and replies in that language.

4 months ago

Added a unified inbox. Support agents can view and respond to Telegram, Slack, and Discord messages in a single dashboard instead of switching between browser tabs.

5 months ago

Enabled training from live Telegram and Discord chats. You can also upload past support logs in CSV or JSON formats to train your agent.

6 months ago

Launched integrations for Telegram, Slack, and Discord. You can deploy customer support agents directly on these channels.

7 months ago

Added training support for Notion workspaces and voice recordings. You can connect your Notion pages or record voice instructions directly in the dashboard to train your agent.
Launched Zendesk integration. You can connect your Zendesk account and filter tickets based on priority to automate resolutions.