Atualizações
Métodos de treinamento, integrações de canais e melhorias para sua pilha de suporte Vela.
about 1 month ago
- Added the Vela feedback board, where customers can submit ideas and vote on published requests.
3 months ago
- Fixed bugs and improved microservice performance.
4 months ago
- Expanded multilingual support. Vela detects the language of incoming messages and replies in that language.
6 months ago
- Added a unified inbox. Support agents can view and respond to Telegram, Slack, and Discord messages in a single dashboard instead of switching between browser tabs.
6 months ago
- Enabled training from live Telegram and Discord chats. You can also upload past support logs in CSV or JSON formats to train your agent.
7 months ago
- Launched integrations for Telegram, Slack, and Discord. You can deploy customer support agents directly on these channels.
9 months ago
- Added training support for Notion workspaces and voice recordings. You can connect your Notion pages or record voice instructions directly in the dashboard to train your agent.
- Launched Zendesk integration. You can connect your Zendesk account and filter tickets based on priority to automate resolutions.